Privacy Policy

Last Updated: August 27, 2026

At LVG Shop, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit lvgshop.com.br, create an account, place an order, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with LVG Shop, we may collect the following types of information:

Personal Information

When you create an account, place an order, contact us, or use certain features of our website, we may collect:

• Full name;
• Email address;
• Telephone or WhatsApp number;
• Billing address;
• Shipping address;
• Account information;
• Order and purchase information;
• Information you voluntarily provide when contacting us.

Payment Information

Payments may be processed through third-party payment providers.

LVG Shop does not necessarily store complete payment card information on its own servers. Payment information may be collected and processed directly by the payment provider according to its own privacy policy and security practices.

Automatically Collected Information

When you access our website, certain technical information may be automatically collected, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of access;
• Referring website;
• General website usage information.

This information may be used to improve website performance, security, and user experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders;
• Process payments;
• Deliver purchased products;
• Provide customer support;
• Manage customer accounts;
• Communicate with you about your orders;
• Respond to questions and requests;
• Send newsletters and promotional communications when you have subscribed;
• Improve our products, services, and website;
• Personalize your shopping experience;
• Detect and prevent fraud or unauthorized activity;
• Maintain website security;
• Comply with applicable legal obligations.

3. Cookies

LVG Shop uses cookies and similar technologies to provide a better browsing and shopping experience.

Cookies may be used to:

• Keep products in your shopping cart;
• Remember login information and preferences;
• Maintain your shopping session;
• Understand how visitors use our website;
• Improve website functionality;
• Provide relevant content and services;
• Help protect our website against fraudulent activity.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the website.

4. Shopping Cart and Account Cookies

When you use our online store, cookies may be necessary to remember information associated with your shopping session, including products added to your cart and certain account preferences.

If you create an account, cookies may also be used to maintain your login session and remember selected preferences.

5. Newsletter and Marketing Communications

If you voluntarily subscribe to the LVG Shop newsletter, we may use your email address to send information about:

• New products;
• Promotions;
• Special offers;
• Discounts;
• Coupons;
• Store updates.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in our emails or by contacting us.

We do not intend to send unsolicited promotional communications.

6. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

• Payment processors;
• Shipping and delivery providers;
• Website hosting providers;
• E-commerce and technology providers;
• Fraud prevention and security services;
• Email and communication services;
• Professional or legal service providers when necessary.

These providers may only access information necessary to perform the services they provide to LVG Shop.

7. Third-Party Services

Our website may use services provided by third parties, such as payment providers, analytics services, advertising platforms, shipping providers, social media services, and other integrations.

These third parties may collect or process information according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party service you use through our website.

8. Embedded Content

Some pages on our website may contain embedded content, such as videos, images, maps, social media content, or other external resources.

Embedded content from third-party websites may behave in the same way as if you had visited the third-party website directly.

These services may collect information, use cookies, or track your interaction with the embedded content according to their own policies.

9. Order and Transaction Information

When you place an order with LVG Shop, we retain information necessary to process and fulfill your purchase.

This may include:

• Customer information;
• Products purchased;
• Order number;
• Payment status;
• Shipping information;
• Billing information;
• Customer communications related to the order.

This information may be retained as necessary for customer service, accounting, legal, tax, fraud prevention, and business recordkeeping purposes.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the reason it was collected.

11. Data Security

LVG Shop takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request information about how your data is processed;
• Withdraw consent where processing is based on consent;
• Object to certain forms of processing;
• Request restriction of certain processing activities;
• Request information about third parties with whom your information may be shared.

Some rights may be subject to legal limitations or exceptions.

13. Brazilian Data Protection Law

Because LVG Shop operates in Brazil, the processing of personal data may be subject to applicable Brazilian data protection legislation, including the Lei Geral de Proteção de Dados Pessoais (LGPD).

Where applicable, LVG Shop will process personal data in accordance with the legal bases and requirements established by applicable law.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. Links to Other Websites

Our website may contain links to third-party websites.

LVG Shop is not responsible for the privacy practices, content, security, or policies of websites that we do not operate.

We encourage you to review the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to periodically review this page to remain informed about how we protect your information.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or how LVG Shop handles your data, please contact us.

LVG Shop
Website: lvgshop.com.br
Email: mail@lvgshop.com.br
Phone / WhatsApp: +55 47 99707-1737

We will make reasonable efforts to respond to privacy-related requests and questions as soon as possible.

18. Consent

By using the LVG Shop website, creating an account, placing an order, or voluntarily providing personal information, you acknowledge this Privacy Policy and consent to the processing of your information as described herein, where consent is the applicable legal basis.

LVG Shop — Your privacy matters to us.